HOW SHIPPING WORKS AT D9 STANDARD
Every product in our catalog is made specifically for you after you place your order. Nothing sits in a warehouse. Nothing is mass produced. Your order is crafted, packed, and shipped with care — every single time.
OUR LOCATIONS
D9 Standard HQ
8 The Green, Suite #4521
Dover, DE 19901
Primary Fulfillment Center
Flat/RM 1019B, 10/F, Liven House
No. 61-63 King Yip Street
Kwun Tong, Kowloon
Hong Kong
WHERE WE SHIP
We ship across the United States — all 50 states, Puerto Rico, Hawaii, Washington DC, and Rhode Island — as well as internationally to:
Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile, Hungary, and South Africa.
SHIPPING COST
Flat rate shipping of $4.99 to every destination we serve. No surprises at checkout.
PRODUCTION AND DELIVERY TIMES
Because your order is made just for you, there are two stages to getting it to your door: production and transit. Here’s what to expect:
| Region | Production | Transit | Total |
| North America (excl. Mexico) | 5-10 business days | 5-10 business days | 10-20 business days |
| Europe & UK | 5-10 business days | 7-10 business days | 12-20 business days |
| Australia, NZ & everywhere else | 5-10 business days | 7-10 business days | 12-20 business days |
Orders are produced Monday through Friday, Eastern Time. Federal holidays are excluded.
TRACKING
Once your order ships, you’ll get a tracking email with everything you need to follow your package. Tracking updates can take 5-7 business days to populate depending on the carrier.
No tracking info after 15 business days? Reach out to us and we’ll get to the bottom of it.
MULTIPLE PACKAGES
Depending on what you ordered, items may ship from different fulfillment locations and arrive separately. If your tracking shows one package delivered and you’re still waiting on another, that’s likely why.
INTERNATIONAL ORDERS AND CUSTOMS
All international orders ship DDU (Delivered Duty Unpaid). D9 Standard does not charge or collect customs fees or VAT. Any import duties or taxes assessed upon delivery are the responsibility of the customer.
We recommend checking with your local customs authority if you’re unsure about your country’s import policies before placing your order.
Shipping to the EU? Since July 2021, all EU imports are subject to VAT regardless of order value. VAT is collected at checkout for EU orders. If customs requests a purchase invoice, contact us before responding.
GET IN TOUCH
Questions about your order? We’re here.
[email protected]
D9 Standard
8 The Green, Suite #4521
Dover, DE 19901